Not satisfied? Then we are happy to take it back.

With every order, you have a 30-day trial period after receiving your order, so you have plenty of time to review and assess the product.

Every customer has the right of withdrawal. The right of withdrawal gives the customer the right to return the purchase without reason, within the set period of at least 14 days, with a full refund of the purchase amount.

Ellasleeps.com has a standard period of 30 days because we believe you should have the time to test the effect and quality of the product. We do this because we fully stand behind our products and are convinced that if you really needed the product in the first place and it fits your body, you won't be able to live without it.

"In addition to the extra time you get, we have also made returning products free. Nowadays, this is often taken as 'standard' because online giants like bol.com always do this, but it does mean that we have to pay the shipping costs both ways for our customers. That quickly adds up to more than 12,- euros."

"Why do we say this? We appreciate it when our customers are aware of this. We gladly take it upon ourselves because it is a part of our service and also because we believe that the products are good and therefore there are few returns, but that does not change the fact that costs have to be incurred and that vans have to drive for all these packages."

'If we have received the item in good condition, your payment obligation is canceled. Have you already paid? Then we will refund you. This happens twice a week after checking the returns or 14 days after you have registered the return.'

• The product is not damaged or broken, complete and in the original packaging.
• The product does not meet your expectations within 30 days of receipt.
• The product has become defective within the warranty period.

Free gifts are offered with promotional offers if your order meets a minimum value for specific free gifts. If you fall below this threshold after returning, you can:

• Return the free gift unused.
• Keep the gift, where the value of the gift is deducted from your refund (Sleep mask €22.95; Pillow €36.95)

Returns must comply with our standard return policy. By ordering on our website, you accept these general terms and conditions.

Would you prefer to return your order? That is of course possible. It's very simple, just click the button below and follow the steps to return your product.