How can we help? We’re here for you.

Shipping is free for all orders in the Netherlands, Belgium, Germany, and France.

You’ll receive an order confirmation within one hour. Did something go wrong? Feel free to contact our customer service—we’ll be happy to help.

Your order is usually delivered within 1 to 3 business days.

We do everything we can to deliver your order within 1 to 3 business days. In exceptional cases, delays may occur, for example due to high volumes at the carrier. Has your order still not been delivered after 5 business days? Then contact us and we’ll find a suitable solution.

Yes, provided you notify us within 1 hour of placing the order. After that, your order will already be being processed. Contact our customer service to cancel.

Yes, with Klarna you can pay later or in installments.

The length of your warranty varies by product and is stated on the relevant product page. Was your product delivered defective? Then send a few photos to contact@ellasleeps.com. We’ll make sure you can return the product free of charge and receive a new one.

The manufacturer’s warranty does not affect the statutory warranty.

Yes, you can return it free of charge within the 30-night trial period.

First, give your body some time to adjust. For a weighted blanket or pillow, this takes 1 to 2 weeks; for a topper, approximately 4 weeks.

Not satisfied with your product after all? Register your return via our returns page.

You try out our products for 30 nights. If you’re not satisfied, we’ll collect the product from you free of charge and refund your money.

Yes. All our reviews come from customers who have actually ordered from Ella Sleeps. After each order, they automatically receive an invitation to share their experience, so our reviews provide a reliable picture of our products and service.

No, we are an online brand. By keeping our costs low, we can offer premium products at a fair price.

We recommend a blanket weighing approximately 8 to 12% of your body weight. Not sure? Check our size chart or contact our customer service for advice.

Yes, provided the blanket and your washing machine allow it. Check that the blanket's weight is within your machine's limit. Use a delicate cycle at a maximum of 30 to 40 °C and avoid spinning.

For blankets weighing 7 kg or more, we recommend using a cover because most washing machines cannot handle the full weight. Check the maximum load capacity of your own machine to be sure.

Hand-washing is possible, but many customers find it impractical. In addition, frequent washing causes the blanket to wear out more quickly. A cover keeps the blanket clean and helps it last longer.

At the moment, we do not offer separate covers for the Ella weighted blanket for children. The blanket itself is machine-washable at 30 °C, making it easy to keep clean.

Many parents also place the blanket over a duvet or light blanket for extra protection.

Yes, the topper is suitable for virtually any type of mattress: pocket spring, latex, or foam.

No. Our topper has an anti-slip material on the underside and elasticated corners for secure attachment to your mattress.

Absolutely. Many mothers continue to use it as a nursing pillow, or simply for extra comfort while resting and sleeping.

Yes, the cover is removable with a zipper and can simply be machine-washed.

Yes. All our products, including the weighted blanket, topper, and pregnancy pillow, are made from hypoallergenic, skin-friendly materials suitable for sensitive skin.