Customer service

How can we help you?

Do you have a question, comment, tip, or complaint? Contact us via the contact form below.

Ordering and payment

At Ella Sleeps, you can pay with the following payment methods: iDEAL (Maestro), Klarna, Visa, Mastercard, Bancontact, PayPal. At checkout, you can use a discount code or gift voucher.

Delivery and shipping

We ship our packages with PostNL or DHL and currently only deliver in the Netherlands, Belgium, Germany, and France. We offer free shipping for ALL orders.

Returning

You have 30 days to return or exchange a product, counted from the date you received the order.

Warranty

With every order at ellasleeps.com, you have at least 2 years of factory warranty after receiving your order. How do you extend the warranty?

Or quickly find your answer below yourself

What are the shipping costs?

Shipping is free for ALL orders in the Netherlands, Belgium, Germany, and France.

Will I receive a confirmation when my order has been shipped?

We will send you an order confirmation within één hour. If something went wrong, please feel free to contact our customer service. We are happy to assist you.

What are your delivery times?

Your order is usually delivered within 1-3 working days.

What if my product is not delivered on time?

We do everything we can to deliver your order within the indicated delivery time of 1-3 working days. In exceptional cases, delays may occur, for example due to high volume at the carrier. Has your order not been delivered after 5 working days? Then please contact us via our customer service. We are happy to assist you and will provide a suitable solution.

Can I cancel an order?

Canceling an order is definitely possible. However, this must be done within 1 hour after ordering, so we can still process it. Would you like to cancel your order? Please contact our customer service.

Can I also pay in installments?

Yes, you can pay safely afterwards or in installments via Klarna.

Are the products and materials sustainable?

Yes! We prioritize sustainability, both in terms of materials and production. Read here more about our environmentally friendly practices.

How long is my warranty?

What should I do if my product has a defect?

If your item is defective, please contact us via contact@ellasleeps.com with your order details and a photo. We will resolve it quickly.

 

Can I return my order?

Yes, you can return Ella Sleeps free of charge within the 30-day trial period.

How can I return an order?

We advise giving your body some time to get used to the new product. For a weighted blanket or pillow, this is 1-2 weeks, and feel free to give a topper 4 weeks. If you still don't like your product, you can of course return it in the ORIGINAL packaging.
You can report a return here: https://ellasleeps.com/pages/retourneren

How does the 30-night trial period work?

You can try our products for 30 nights. If you are not satisfied, we will pick up the product free of charge and refund your money.

Are your reviews real?

Yes, all our reviews come from real customers who have made a purchase at Ella Sleeps. We value transparency and honesty highly. After every order, customers automatically receive an invitation to share their experience. This ensures that our reviews provide a reliable picture of our products and service.

Do you have a physical store or showroom?

No, we are an online brand. By keeping our costs low, we can offer premium products at a fair price.

Product information

Weighted blanket

How heavy should my weighted blanket be?

We recommend choosing a blanket that is about 8-12% of your body weight. Unsure? Check our size chart or contact our customer service for advice.

Do you offer covers for weighted blankets for children?

At this time, we do not offer separate covers for the Ella weighted blanket for children. The blanket itself is machine washable at 30°C, making it easy to keep clean.

Many parents also choose to place the blanket over a duvet or light blanket for extra protection.

Can I wash the weighted blanket?

Yes, but only if the blanket and your washing machine allow it. Check if the weight of the blanket (for example, 7 kg) is within your machine's limit. Use a delicate wash program at max. 30–40°C and avoid spinning.

Do you offer covers for weighted blankets for adults?

For weighted blankets from 7 kg, we recommend using a cover because most washing machines cannot handle the full weight of our adult blankets. Of course, you can always check the maximum load capacity of your own washing machine to be sure.

Hand washing is possible, but many of our customers find this impractical. Moreover, frequent washing can cause the blanket to wear out faster. Therefore, we recommend using a cover to keep the blanket clean and make it last longer.

Are the materials hypoallergenic?

Yes, all our products – including the weighted blanket, topper, and pregnancy pillow – are made from hypoallergenic and skin-friendly materials, suitable for sensitive skin types.

Mattress topper

Is the topper suitable for every type of mattress?

Yes, the topper is compatible with almost every type of mattress, whether pocket spring, latex, or foam.

Does the topper not slip away during sleep?

No, our topper is equipped with non-slip material on the underside and elastic corners for secure attachment to your mattress.

What is the difference between the two sides of the mattress topper?

Our mattress topper offers the perfect balance between support and comfort. The 4 cm base layer provides firm support, while the top 3 cm gel-infused memory foam layer adds extra comfort. This combination ensures your mattress not only feels like new but looks like it too.

The topper features a stylish bamboo cover that is not only elegant but also functional. The breathable AirMesh material on the underside ensures optimal ventilation, so you can enjoy top quality for years.

Which size mattress topper should I choose?

Choose the size that fits your bed exactly. The mattress protector should not hang over the edges. Just choose the same dimensions as your mattress.

What is the maximum weight for the mattress topper?

The topper supports up to 120 kg per person.

Are the materials hypoallergenic?

Yes, all our products – including the weighted blanket, topper, and pregnancy pillow – are made from hypoallergenic and skin-friendly materials, suitable for sensitive skin types.

Pregnancy pillow

How do I choose the right shape for the pregnancy pillow?

The choice of shape depends on your personal sleeping position:

The U-shape offers support for the whole body, especially for the back and belly.

The C-shape provides targeted support and flexibility.

The J-shape is ideal for front support and offers more freedom of movement.
Each shape meets different needs. Discover which one suits you best!

 

Can I use the pregnancy pillow after pregnancy as well?

Definitely! Many mothers continue to use it as a nursing pillow or simply for extra comfort while resting or sleeping.

Are different covers available for the pregnancy pillow?

Yes, we offer separate covers for the pregnancy pillow. View them here.

Is the cover of the pregnancy pillow removable and washable?

Yes, the cover is removable and can simply be machine washed.

What is the difference between the two sides of the mattress topper?

Our mattress topper offers the perfect balance between support and comfort. The 4 cm base layer provides firm support, while the top 3 cm gel-infused memory foam layer adds extra comfort. This combination ensures your mattress not only feels like new but looks like it too.

The topper features a stylish bamboo cover that is not only elegant but also functional. The breathable AirMesh material on the underside ensures optimal ventilation, so you can enjoy top quality for years.

Are the materials hypoallergenic?

Yes, all our products – including the weighted blanket, topper, and pregnancy pillow – are made from hypoallergenic and skin-friendly materials, suitable for sensitive skin types.

Pillow

Is extra filling provided with the pillow?

No, the pillow is fully filled and ready to use upon delivery. No extra filling is provided.

Are the materials hypoallergenic?

Yes, all our products – including the weighted blanket, topper, and pregnancy pillow – are made from hypoallergenic and skin-friendly materials, suitable for sensitive skin types.


Do you have another question?

Contact our team and we will get back to you as soon as possible with an answer!

Contact form

When we are available:

  • Monday 09:00 to 12:30
  • Tuesday 09:00 to 12:30
  • Wednesday 09:00 to 11:30
  • Thursday: 09:00 to 12:30
  • Friday: Not available

If you want to call a product specialist or sales manager, just send an email and we will make sure to call you back the same week!

General terms and conditions

Privacy Policy

Ordered before 23:45,
shipped today!

Your purchase will be shipped for free. Order before 23:45? Then we will ship your package the same day.

60 days reflection period

Feel free to sleep on your purchase. Not satisfied? Then we are happy to take it back.

Order now, pay later

Feel better waiting to pay? That's fine. Order now and pay after 14 days. (Klarna)