All info about warranty at EllaSleeps.com
Ella Health
With every order at ellasleeps.com, you have at least 2 years of factory warranty after receiving your order.
Warranty period
As a consumer, you are entitled to the legal provisions regarding warranty. This is also called the statutory warranty and means that the product meets expectations and does what you as a consumer can reasonably expect. In addition, you also have a 2-year manufacturer's warranty on all our products.
When does the warranty expire?
A product is not covered by the warranty if the products are damaged due to the consumer's actions. Of course, we are always open to questions, you can always email us. Then we will find a suitable solution together.
How do you extend the warranty?
To extend your warranty, simply fill out the extended warranty form within one month of your purchase. This gives you an additional 3 years of warranty on EllaSleeps and selected products. This means you get up to 5 years of warranty on your purchase in total.
When does the warranty expire?
Our customer service is ready to help you and to find a suitable solution together. You can reach us via email or by phone. We strive to respond to your request within 24 hours.