Toppers

Don’t like your topper? Here’s how to return it.

We recommend sleeping on your topper for a few weeks before deciding. You always need some time to adjust. If it still isn’t right for you, we’ll take it back. You’ll be done in four steps. Here’s how.

Returning it in four steps

  1. Roll up your topper

    Roll the topper tightly from one short side and secure it with the corner elastics so it stays rolled up.

  2. Package it

    Use the provided bag. You do not need the box; you can throw it away.

    Lost the bag? A sturdy garbage bag with duct tape around it works fine.

  3. Register your return

    Request your return in the returns portal and add a photo of the packaged topper. Our customer service team will review the request and confirm your return, including the correct return address.

  4. Ship it or have it collected

    After approval, we will send you the instructions. We collect toppers with a width of 120 cm or more from your home; this can be as early as the next business day. Is your topper narrower than 120 cm? We will send you a return label, and you can take it to a postal service point.

Register your return

Would you rather see how it works?

In this short video, we show you how to roll up and package the topper.

Give your body some time

Your body is used to your old mattress. A topper changes how your weight is distributed, and your back and shoulders need time to adjust. For a topper, this takes about four weeks.

As a result, the first few nights may feel different from what you expect, sometimes even a little firmer. That is not a bad sign. If you still don’t like it after a few weeks, that is completely fine - your thirty-night trial simply continues.

Still ordering? First measure your mattress, not your bed frame. The size of your topper is based on the size of your mattress.

Large size? We’ll collect it

We collect all toppers with a width of 120 cm or more from your home. This saves you the hassle of carrying it and making a trip to the drop-off point.

As soon as your return has been approved, we will schedule an appointment. Collection can take place as early as the next business day. You only need to be at home and have the topper rolled up, packaged, and ready.

Is your topper narrower than 120 cm? We will send you a return label, and you can drop it off at a postal service point near you.

What we look for

A returned topper cannot be given a second life if it is not clean. That is why we ask the following:

  • Always use your topper with a fitted sheet or topper protector
  • The topper is free of stains, odors, damage, and pet hair
  • You register your return within thirty days of the delivery date

If your topper has clearly been used without protection or is damaged, we may refuse the return or deduct part of the purchase price. We always assess this fairly and based on the photos.

Delivered damaged or defective?

That's different from “I don't like it,” and we handle it differently too. Send a few photos of the problem and your order number to contact@ellasleeps.com. We ensure that you can return the product free of charge and receive a new one.

Every order comes with at least a 2-year manufacturer's warranty. The exact warranty period varies by topper and is stated on the product page. The manufacturer's warranty does not affect the statutory warranty.

Costs and refunds

Returns are free. You pay nothing to send it back, and collection of larger sizes is also free of charge.

As soon as we have received and inspected your topper, we'll refund the purchase amount using the same payment method you paid with. Allow up to fourteen days after receipt; it's usually faster.

What you return never goes back out as new. Returned toppers are donated or recycled. That's why we also ask you to use that fitted sheet: it keeps the topper suitable for giving to someone else.

Frequently asked questions

How long do I have to return it?

You have 30 days from the delivery date to register your return. After that, you can pack and send it at your convenience.

Do I need to keep the box?

No. You only need the bag provided. You can throw away the box.

I threw away the bag. What now?

No problem. Roll the topper up tightly, secure it with the corner elastics, and pack it in a sturdy bin bag with duct tape wrapped around it. That's sufficient.

My topper no longer fits in the original packaging. Is that a problem?

No, that's normal. A topper is delivered vacuum-packed and will never fit that size again. Roll it up as tightly as possible; that's enough.

Will my topper be collected?

For toppers 120 cm wide or more, we'll arrange a collection appointment. This can be as soon as the next business day after your return has been approved. Is your topper narrower than 120 cm? Then you'll receive a return label and take it to a postal service point.

When will I get my money back?

Within a maximum of 14 days after we have received and inspected your topper, using the same payment method.

May I use the topper during the trial period?

Yes, that's what the trial period is for. Always use it with a fitted sheet or topper protector, so it stays clean.

I ordered the wrong size

Contact customer service before unpacking and using the topper. We'll then see if we can exchange it quickly.

I bought my topper through bol.com or Amazon

Your return will then be handled through the platform where you placed your order. Log in there, go to your orders, and start the return - that's the quickest way.

Do you have another question?

Our team is here for you. Email us or schedule a call, and we'll call you back at a time that suits you.